Artificial Intelligence
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AI provides threat to creative experts faster than customer service
Lyndall Spooner | March 23, 2023Lyndall Spooner, founder and CEO of Australian strategic research and consulting agency, Fifth Dimension proposes artificial intelligence (AI) could replace knowledge and creative experts faster than customer service personnel.
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How automation is helping businesses navigate the evolving economic landscape
First 5000 | March 22, 2022Australian and New Zealand businesses are ramping up their investments in digital automation, recognising the critical role it now plays in maintaining business continuity, improving efficiencies, and enhancing the employee experience, according to SAP Concur.
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Will automation make life better or take my job?
First 5000 | March 4, 2022Automation is a divisive digital technology. Some think it’s a tool that increases efficiency and improves worker well-being. Others say it replaces human jobs leaving many unemployed. Brad Miller, General Manager of BizCover explains.
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Gartner predicts 69% of routine work will be fully automated by 2024
First 5000 | February 4, 2020Artificial intelligence (AI) and emerging technologies such as virtual personal assistants and chatbots are rapidly making headway into the workplace. By 2024, Gartner, Inc. predicts that these technologies will replace almost 69% of the manager’s workload.
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How to manage an AI workforce
Mat Donald | November 29, 2019AI is emerging across a range of industries due to faster computer hardware, software advancement and new algorithms.
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Hybrid workforces could be the answer to Australia’s job market concerns
First 5000 | July 2, 2019Digitalisation and automation are fundamentally changing the way people work; and workforces that blend technology and talent could be the answer to Australia’s job market concerns says a new report by CX technology experts Verint.
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Business transformation specialist Procensol launches global collaboration
First 5000 | June 19, 2019Business transformation specialist Procensol has collaborated with Automation Anywhere to offer its Robotic Process Automation (RPA) technology to businesses across the world.
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5 sustainability hacks that can save your business money
Ben King | June 3, 2019Finder’s most recent survey showed that 38 per cent of Australians think that a company’s social and environmental efforts are incredibly important when considering whether to purchase their product or service.
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Significant increase in customer personalisation budgets despite lag in capabilities: study
First 5000 | May 3, 2019While marketing leaders and C-level executives clearly recognise the importance of personalisation, the majority appear to overestimate their current capabilities, according to a global study.
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Innovating mass transit
First 5000 | April 4, 2019Revolutionary developments in mass transit technology need to be met with the development of a revolutionary automated transit ecosystem, according to a new report.
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99% of Australian consumers don’t want to talk to a robot when shopping: study
First 5000 | February 5, 2019Australians do not want to speak with robots while shopping in-store or online, according to a new study.
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Queensland announces artificial intelligence hub
First 5000 | October 29, 2018The Queensland State Government will build a cutting-edge artificial intelligence hub as part of a plan to upskill more of the state’s workers to take jobs in a fast growing AI sector which is “crying out” for properly trained people.