The Goldilocks legal support my mid-sized business needed

| March 5, 2020

When Digicall Assist became an independent company in 2013, all the corporate functions we’d been used to were no longer available, including legal support. As a mid-sized and fast-growing B2B business, getting the right legal support at a cost-effective price point was critical. The question is, how best to do that?

We needed a legal partner that was a good fit and committed to helping us on our ambitious growth journey. We wanted someone that could provide a diverse range of legal services and advice, with speed, accuracy and reliability. We didn’t want someone that felt distant, was slow, or not commercially savvy.

So, should we hire a General Counsel? Advantages: On-the-spot responsive expertise, part of the team. Or should we engage a law firm? Advantages: Full team of expertise to cover all legal bases. Each option had different pros and cons, but both had one thing in common: It was an expensive proposition.

Then we discovered an alternative. For the fraction of the cost of a General Counsel, but with an in-house approach; and with the suite of expertise of a law firm, but without the hourly billing, I found a legal services firm that was just right. It was my Goldilocks moment.

When we were introduced to Source Legal, I was initially attracted to the fixed-price monthly retainer that came with unlimited legal support. It provided the budget-certainty that was critical for our business, and as a growing business, we weren’t sure of our legal needs on a daily, weekly, or monthly basis.

After engaging Source Legal, their highly responsive, commercially focused support was immediately impressive. Source Legal effectively are a set of eyes and ears that looks over my shoulder to make sure everything is OK. From reviewing client, provider and HR contracts, to providing advice on employment law or privacy or regulatory compliance, to dealing with any legal issues that arise, they are really an extension of my team. I can go to them at any time, and always get a very quick response. That has helped us get new business, and we’ve grown significantly year-on-year for the last six years.

Having Source Legal’s agility aligned to ours has meant we’ve been able to focus on providing our clients the very highest level of service and care to our clients and their customers.


To share your mid-sized business story contact Helen Hull at editor@first5000.com.au. 

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