HESTA named top major super fund for customer satisfaction

| July 30, 2021

HESTA scored the highest customer satisfaction rating among industry and retail funds, according to independent research agency Roy Morgan’s latest Superannuation Satisfaction Report.

Measuring customer satisfaction ratings for the six months from January – June 2021, the report found HESTA was the leading major superannuation fund as satisfaction reached record levels during the reporting period.

“Our focus on putting members first in everything we do sees us continually look to improve the experience our members have with us and drives innovation in how we support members to have a better financial future,” HESTA Chief Experience Officer Lisa Samuels said.

Ms Samuels said the focus on delivering outstanding investment performance, while also having a positive impact, has helped contribute to strong member satisfaction levels.

“Our members consistently tell us that they want us to be a gutsy advocate on the issues that impact them and their financial futures,” Ms Samuels said.

“We know issues like gender discrimination and climate change are risks that can affect the long-term performance of companies our members are invested in. That’s why our focus on global leadership in responsible investment sees us continue to find new ways to deliver strong, sustainable investment performance for members.”

HESTA’s Sustainable Growth option was last week named the country’s top performing balanced option for the year, leading across one, three, five, seven, 10 and 15-year timeframes*, according to third party ratings agency, SuperRatings’ latest Fund Crediting Rate Survey.

The Sustainable Growth investment option achieved a stellar 23.03% return for the FY20/21 financial year and delivered 11.28% p.a. over a rolling 10-year period to 30 June 2021#. It was also the leading option across 1, 3, 5, 7, 10, 15 and 20-year time periods, compared with other dedicated sustainable investment options^.

The MySuper authorised option, Balanced Growth, also achieving a record 19.03% return for the financial year and 8.87% p.a. over ten years #. According to SuperRatings, Balanced Growth achieved top quartile performance versus other balanced options over three, five, seven, 10 and 20-year time periods*.

“Our members know they can have a positive impact through their super while also benefitting from leading investment performance to help them achieve a more secure financial future and a better world to retire into,” Ms Samuels said.

^ SuperRatings Sustainable Fund Crediting Survey June 2021
* SuperRatings Fund Crediting Survey June 2021, Balanced (60-76)

#Past performance is not a reliable indicator of future performance. Investment returns for HESTA Retirement Income Stream are different to those presented in this Media Release refer to www.hesta.com.au for further details of investment performance for all investment options.