Services
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Business investment in CX still to convince consumers
First 5000 | June 8, 2018Australian companies are investing in online customer experience technology, but Australian consumers still believe they will enjoy a better customer experience in a physical location than through an online store.
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Who owns customer experience in your company?
Sarah Hall | May 30, 2018Optimizing your company’s customer experience – or CX – will become an ever more important factor in sustaining success. Companies can embrace this trend by making CX not only a business goal, but part of the intrinsic value they deliver to consumers.
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Driving reform in the automotive market
Rod Sims | May 6, 2018The ACCC is driving reform to ensure the automotive service industry remains competitive and offers consumers and businesses greater fairness and transparency.
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Asian visitors drive boom in Queensland’s tourist industry
First 5000 | March 14, 2018More tourists from China and the rest of Asia are generating a bonanza for Queensland’s tourist industry.
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Why economists love surge pricing – and why you should, too!
Andrew Pickford | March 9, 2018Talk of an Uber-tax and banning Uber drivers from the new Perth stadium in Western Australia is part of the fight between vested interests and disruptive business models.