Carbon Claims Hotline open

| July 4, 2012


The Australian Competition and Consumer Commission has launched its new ACCC Carbon Price Claims Hotline with the introduction of the Carbon Tax on Sunday (1 July).

ACCC chairman Rod Sims said the Carbon Price Claims Hotline, 1300 303 609, and online carbon price claim form, will make it easier for consumers and business to complain if they suspect false price claims are being made about the carbon price.

“The ACCC is concerned that consumers may be duped into accepting a price increase for a product or service because of the carbon price, when the carbon price is actually not the cause.” 

He said through the Carbon Price Claims Hotline, the ACCC invites complaints about false or misleading carbon price claims.

“While businesses are free to set their own prices, if they make claims about the impact of the carbon price these need to be truthful and have a reasonable basis.

“A business that makes a good faith, reasonable approach to calculating the carbon price for their business has nothing to fear from the ACCC.  However businesses seeking to mislead consumers by making false price claims about the carbon price can expect a call from the ACCC.”

To report a claim or for further information on the ACCC’s role in relation to carbon price claims and a range of associated publications for businesses and consumers, visit