• The #1 thing you need to fix to keep customers

    Darrell Hardidge     |     July 11, 2019

    Edwards Deming said, ‘without data you’re just another person with an opinion’. A profound statement that challenges to the core of what is behind the information given. So much we hear is 

  • Why CX Assurance is vital when considering a merger

    Darrell Hardidge     |     November 27, 2018

    The global explosion of merger and acquisition transactions has placed the advisory businesses and top tier accounting firms under pressure. The demand has impacted the highest failure rates in successful